SPIRIT OF THE COORONG – TERMS & CONDITIONS

Bookings are essential to avoid disappointment. The following cancellation and refund policies apply to all bookings.

COORONG DAY CRUISES – CANCELLATION POLICY

  • Applies to: Half-Day Coorong Experience, Full-Day Coorong Experience and Murray Mouth Cruises.

  • More than 24 hours before departure: No cancellation fee. Full refund available.

  • Within 24 hours of departure: 100% cancellation fee applies, regardless of the reason for cancellation.*

MURRAY RIVER DAY CRUISES – CANCELLATION POLICY

  • Applies to: Coorong, River and Lakes Experience and Murray River Day Cruises.

  • 30 days or more before departure: No cancellation fee. Full refund available.

  • 15–29 days before departure: 50% cancellation fee applies.*

  • Within 14 days of departure: 100% cancellation fee applies.*

PRIVATE CHARTERS & GROUP BOOKINGS – CANCELLATION POLICY

  • Applies to: Private Charters and Group Bookings on scheduled public cruises.

  • More than 7 days before departure: No cancellation fee. Full refund available.

  • Within 7 days of departure: 100% cancellation fee applies.*

*Resale of Cancelled Seats: Where cancellation fees apply, a full refund will be provided if we are able to successfully resell the cancelled seats.

GIFT VOUCHERS – TERMS AND CONDITIONS

  • Gift vouchers are valid for 3 years from the date of purchase.

  • Donated Gift Vouchers: Gift vouchers provided complimentary as donations to sporting clubs, charities and community organisations may have a reduced validity period, as specified on the voucher.

  • Gift vouchers are non-refundable and cannot be redeemed or exchanged for cash.

  • Gift vouchers are transferable and may be redeemed by another person. They are not restricted to the original recipient.

  • Gift vouchers may be redeemed towards any available Spirit of the Coorong cruise experience, subject to availability and any applicable fare differences.

  • Once a gift voucher has been redeemed for a cruise booking, the standard cancellation policy applicable to that cruise will apply.

  • Where a booking made using a gift voucher is cancelled by the customer within the applicable cancellation-free period, the voucher value will be reinstated or issued as a credit for future use, rather than refunded in cash.

  • If Spirit of the Coorong cancels a scheduled cruise departure, any gift vouchers used towards that booking will be reinstated or reissued, or a credit notice will be provided for use towards a future cruise experience.

  • Gift vouchers and credits issued in connection with gift vouchers are not redeemable for cash, except where otherwise required by Australian Consumer Law.

ARRIVAL TIMES & MISSED DEPARTURES

  • Passengers must arrive at the designated departure point at least 15 minutes before their scheduled departure time to allow sufficient time for check-in at the vessel and boarding.

  • Vessels will depart at the scheduled departure time shown on your booking confirmation.

  • No refunds will be provided for missed departures, late arrivals or failure to attend a booked cruise.

  • Please allow sufficient travel time to Goolwa, including time to locate parking and make your way to the departure point.

CRUISE CANCELLATIONS & OPERATIONAL CHANGES

Cruise itineraries, departure times and pricing may be subject to change, sometimes without prior notice, due to operational circumstances.

Spirit of the Coorong and its vessel Masters reserve the right to cancel, modify or alter cruise operations at their discretion due to circumstances including, but not limited to:

  • Weather and water conditions.

  • Water levels and navigational restrictions.

  • Lock access or operational requirements.

  • Minimum passenger numbers not being reached.

  • Vessel availability, safety considerations or other operational circumstances.

Where Spirit of the Coorong cancels a scheduled cruise departure, passengers will be offered the option of rescheduling to an alternative available departure or receiving a refund of the amount paid.

For bookings made using gift vouchers, the voucher will be reinstated or reissued, or an equivalent credit provided for a future cruise experience, subject to any applicable rights under Australian Consumer Law.

INFANTS & CHILDREN

All passengers must be included in your booking, including infants and children under 2 years of age.

  • Infants and children under 2 years travel free of charge but must still be included in the reservation.

  • Meals are not included for children travelling free of charge.

  • If you would like a meal provided for a child under 2 years, a Child (2–15 years) ticket must be purchased.

PASSENGER MOBILITY & ACCESSIBILITY

Passengers are required to have sufficiently mobile to safely board and disembark the vessel, negotiate stairs and move about the vessel.

If you have any mobility limitations or accessibility requirements, please contact our team before booking so we can discuss your individual needs and the suitability of the experience.

MOTION SICKNESS

Our Coorong cruises operate predominantly within sheltered and protected waters. Motion sickness is generally uncommon, and motion sickness medication is not normally required.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

CONTACT US

If you have any questions regarding your booking, cancellation, gift voucher or cruise experience, please contact our friendly team.

Credit or Refund Application

Very occasionally Spirit of the Coorong will cancel tour departures due to rough, unsafe water conditions and weather forecasts. We typically cancel and notify passengers the day prior to the day of travel (via Text & Email). All guests will be eligible for a full refund or/ re-schedulling of their tour departure in this instance.

  • Occasionally we cancel tours with short notice due to unforseen weather events or/ operational reasons. All guests will be eligible for a full refund or re-schedulling of their tour departure in this instance.

  • Occasionally we cancel tours with low passenger bookings. All guests will be eligible for a full refund or re-schedulling of their tour departure in this instance.

  • We have a 24-hour cancellation policy, should you need to cancel or re-schedule your reservation, please contact our office and we can process a refund or/ transfer your booking to a new travel date.

  • Should you have an extenuating circumstance and have had to cancel your reservation within 24-hours please use the button and form below to complete an application.

CREDIT APPLICATION FORM