terms & conditions

Bookings are essential to avoid disappointment. Cancellation policy/fees apply:

COORONG DAY CRUISES - CANCELLATION FEE POLICY

  • Applies: Full-Day, Half-Day, Murray Mouth & Gin Flight Cruises

  • Cancellations beyond 24 hours of departure = NO FEE

  • Cancellations within 24 hours of departure = 100% of ticket price*

  • Please be at the departure point 15 minutes before departure time.

  • Vessel will depart at departure time shown, no refunds will be given for missed bookings or/late arrivals.

  • Please allow ample time to travel to Goolwa, find parking & get to the departure point.

MURRAY RIVER DAY CRUISES - CANCELLATION FEE POLICY

  • Applies: Coorong, River & Lakes Experience & Murray River Day-Cruises

  • Cancellations more than 30 days before departure = NO FEE

  • Cancellations 15-29 days before departure: 50% of the ticket price*

  • Cancellations within 14-days of departure: 100% of the ticket price*

  • Please be at the departure point 15 minutes before departure time.

  • Vessel will depart at departure time shown, no refunds will be given for missed bookings or/late arrivals.

CHARTERS & GROUP BOOKING CANCELLATION FEE POLICY

  • Applies: Private Charters & Group Bookings on Public Tours – Day Tours Only

  • Cancellations beyond 7-days of departure = NO FEE

  • Cancellations within 7-days of departure = 100% of ticket price*

  • Please be at the departure point 15 minutes before departure time.

  • Vessel will depart at departure time shown, no refunds will be given for missed bookings or/late arrivals.

  • Please allow ample time to travel to Goolwa, find parking & get to the departure point.

*Full refund will be issued if we are able to re-sell cancelled seats.

 

Itinerary & cost details may be subject to change, sometimes without notice, due to operational circumstances. The company and masters reserve the right to cancel or/ alter cruises at their discretion due to water levels, lock access, weather conditions, not reaching minimum passenger numbers or/ other operating conditions. Please include all passengers in your booking (where applicable), including infants/children under 2, for which there is no charge (meals not included). Should you like a meal for your child under 2, you will need to purchase a "Child 2-15yrs" ticket.

We require all passengers to be sufficiently mobile to negotiate stairs & generally move about the vessel. As the cruises are in protected waters - motion sickness tablets are not normally required.

If you have any questions/queries please do not hesitate to contact us, 08 8555 2203.

Credit or Refund Application

Very occasionally Spirit of the Coorong will cancel tour departures due to rough, unsafe water conditions and weather forecasts. We typically cancel and notify passengers the day prior to the day of travel (via Text & Email). All guests will be eligible for a full refund or/ re-schedulling of their tour departure in this instance.

  • Occasionally we cancel tours with short notice due to unforseen weather events or/ operational reasons. All guests will be eligible for a full refund or re-schedulling of their tour departure in this instance.

  • Occasionally we cancel tours with low passenger bookings. All guests will be eligible for a full refund or re-schedulling of their tour departure in this instance.

  • We have a 24-hour cancellation policy, should you need to cancel or re-schedule your reservation, please contact our office and we can process a refund or/ transfer your booking to a new travel date.

  • Should you have an extenuating circumstance and have had to cancel your reservation within 24-hours please use the button and form below to complete an application.

CREDIT APPLICATION FORM